The Good Guys Mildura

In store experience great could not fault is always great. Paid for delivery of goods and shop staff very helpful when I had to change delivery date....provided 72 hours notice. Local delivery sub contracted out. Good Guys advised by text day before delivery I would receive a text .on morning of delivery with an estimated delivery time... no text recieved...10.56am called the store and told by staff the contracted delivery provider would contact me to advise estimated delivery time......3pm no contact from delivery contractor so called the store......unable to provide update when goods to be delivered...this is very very poor after sales service will make me think twice before buying there again. Not the first time I've wasted a day waiting on Good Guys delivery contractor. GG will lose my personal business my professional business purchases and my partners business purchases.....you need to sort out a better delivery service.

1/12/22 Wondering the store, founds some wireless mouse for pc in a bargin bin "$10 and under" turns our put in by mistake, a lady by the name of tanya stepped in and said she wasnt going to give them to me for that price. extremely rude wont be dealing with her in the future she should brush up on her ACCC laws just a little. Should have been a 0 star review but had to put 1 star to proceed. 2/12/22 I got a phone call from the Local store manager Simon approx 30mins after talking to head office on his day off. I explained my experience. he said he would fix it up. Amazing service for a manager on his day off. I went in to speak in person great service from Simon and very well handled thank you.

Customer service get 5 stars. They are all polite they do everything in their power to help you out to purchase the right product. When it comes to the gold service it is very deceptive I paid extra for a reverse cycle air conditioning because whether it's cold or hot it is a must in a household with the extreme weather and especially when you have an 88 year old demented person living with you it's been a week since I rang and I heard nothing ,,they say that it's 7 year warranty and they will come out and fix it right away when it breaks down in those 7 years, and if it's not fixable they will replace it that's what I was told, and I trusted them and I paid the extra not on just one product, I paid the extra gold service on a microwave just to please the salesperson I knew I was never going to use it if the microwave breaks down I will get a new one but I can't keep buying a new reverse cycle every time it breaks down my reverse cycle is still under warranty I've only had it for 4 years and the heater doesn't work it is lukewarm. The price that I'm going to pay in power with a tiny oil heater that does not heat the house we'll come to cost me a 4 a new reverse cycle.. I don't know if that sells person knew what was really going on with a gold service but if he knew shame on him. The gold service has very bad reviews I really wish I had read those reviews before I purchased it.. I'm very sad and disappointed because I have been played..